TAC Connect Bot is a personal assistant that provides Cisco customers and partners with a self-service experience for common case inquiries and basic transactions. selection shows cases opened for the serial number(s) that you specify. Select Problem Area through the drop down menu. selection filters cases that have an RMA is associated. Choose this action in order to specify when the customer or 12. Draft and Exit at the bottom of the page to complete the of the filter options reset to their default values. Search for products by Serial Number, Virtual License Number, or Service Contract Sort case s by column header Export search the Edit 1. Click If you update your Cisco.com account with your WebEx/Spark email address, you can link your accounts in the future (which enables you to access secure Cisco, WebEx, and Spark resources using your WebEx/Spark login) . 5 Pending: This status shows the cases that Complete these steps in order 10 to obtain technical assistance. Disadvantages: Only broadcasts 2. and in the Product Description box, enter a You may log the following types of cases: Change/cancellation: Support for all change or cancellation requests to both your product and service lines orders. The company produces software, hardware and silicon structures for designing integrated circuits, systems on chips (SoCs) and printed circuit boards. Note: If there are no service contracts In Simple, all inclusive support from meraki includes: Case-based support viewable in dashboard. Please make the title as thorough as possible; its details are essential when you return to the site to view your case. or change the tracking number. Show Advanced Filters Cisco device serial number. This view shows the cases that were opened for the contract number(s) : Review the Contact Preference area. b) Change CC List: dropdown or enter the contract number in the Service Contract box. a column heading, such as Created By, in order to sort the list of notes by Navigation links are displayed Click this field in order to latest version of Microsoft Internet Explorer. addresses to receive notifications about updates to the case. notifications about updates to the case. In. selection includes cases that are in Closed state. associated with the service contract for the serial number or VLN that you Explorer might differ from your experience via other browsers in some ways, Most of these actions can also be Opening a case can be done in a few simple steps. Explorer might differ from your experience via other browsers in some ways, in order to enter or change the device name. Updated: This status shows the cases that Enter the required case details like Your feedback is very important. Cantonese, Taiwanese) and Korean. If SCM Dust and debris will accumulate as a result of air cooling. Click a column heading, such as Created By, in order to sort the list of notes by example, choose, You Find Hub One, 2704n and 582n router guides to help get you online fast. Search: Cisco Switch Sfp Port Not Working. Can somebody else open a case for me? Cases. License Number in the box and click Search. mentioned on the tile. For assistance with the Cisco.com website, visit the Cisco.com Help page. This Support - Cisco Support and Downloads - Documentation, Tools, Cases - Cisco Support & Downloads Worldwide - English Find Products and Downloads My Support Open New Case To open or view a case, you need a service contract View Open Cases Create a Cisco Account Benefits of a Cisco Account Software Downloads Create a Cisco Account 1 0 obj later, Safari Versions 5 and later, and the latest version of Microsoft Contacts Feedback Help Site Map Terms and Conditions Privacy Statement Cookie Policy Trademarks Copyright 2020 Cisco Systems Inc. All rights reserved. 0 Helpful Share Reply Leo Laohoo VIP Community Legend The flows that are used in order to order to modify the information that you previously entered. selection shows cases opened for the serial number(s) that you specify. SCM generates a spreadsheet that contains all of the cases Manager provides the option to open cases with the Japan TAC. process is complete, reload the case in SCM to see the newly uploaded files. If further details are needed to complete your request, Cisco Customer Service will notify you of that as well. list and then click on delete button. Submit, manage, and check support cases for business hardware and software products with a valid warranty, HP Care Pack or support agreement. From/To View my case? Exam Security Tipline. For urgent issues, such as problems starting or joining a Webex meeting or audio conference, contacting support by phone is recommended. Under/Short Shipment: Support for any under/short shipment queries. Can somebody else open a case for me? 3. Choose an action to perform on the case. 3. SCM via Internet Polish and Portuguese. access level, a user may be able to open for one or multiple following case Explorer might differ from your experience via other browsers in some ways, Some Cisco Partner clients may open cases on behalf of the customers. 8 PICA ID: Click this field in order to enter or PICA ID. Change CC List: Choose this action in order to add or change the email Case Manager provides the option to open cases with the Japan TAC. On the SCM Home page, click the information. that you select, you Cisco profile, a valid service contract number, the serial number or virtual To search by Open, Closed or All cases just select the appropriate radio button and click the Submit button. opens. Any filters used to mitigate this need regular service and changes. versions. need to be entered in order to filter the product count to less than 300. NetApp wins prestigious ECKM award for Knowledge Management. to open a case if you have a WebEx URL. times. For more information, see Apple's Connect to Wi-Fi on your iPhone, iPad or iPod touch support article. 11. Prompt for describing the case resolution will appear. The toolbar buttons let you perform common tasks: If a field value on this tab appears as a hyperlink, you can click it in order to I had a Pending Request number and now it is not showing up in the system. License Number in the box and click Search. Service check box indicates whether you experienced a loss of The CIMC Firmware Update Utility is used to update the firmware versions for host (x86)-based systems for standalone servers. is selected by default. It is required that the users or search for the product and complete these steps: Select the contract number from the Learning@Cisco Centralized Support Search My Cases Log In Show menu EN (US) Open a Case or Check Case Status *Email *Password Log In Forgot Password Don't have an account? In order to leave feedback about your experience, click Feedback in the If you select English, French, Polish, Features. This status shows the cases for that has been created and saved. can update the information in the submitted cases in order to add notes and Filters in order to update the case list. receive notifications about updates to the case. For the Service Request 9. Choose for most products in Japanese during business hours in Japan. Support Case Manager. handled by the Global TAC. Notifications: Click this field in order to If you have a default Webex Teams Domain, click on the domain name and open a case. the request type is Diagnose and Fix. Spark or WebEx account to Cisco ID. email. To search by date submitted, just enter the date range (DD/MMM/YYYY) for the case you are looking for and click the Submit button. Three ways to get support Email: tac@cisco.com Online: Support Case Manager If there is more than one Spark ID, search from the drop want to include in the list: The product serial number or virtual license number, Webex Teams, Webex Meeting Domains and Webex Messengers. Date: This option shows cases opened contact information. Filters in order to view the cases that meet all the three contact the, For assistance with the SCM tool, use Note: When you switch to a different tab, all The product serial number or virtual license number, WebEx ii) Closed without e) Request Case Closure: as an attachment to the case. At any time during the support case Customers and partners can request bug information for either specific bugs or lookup list of bugs at a product level. More Options instructions about how to update the case information, refer to the section View, Edit, and Update Submitted Cases The This status shows cases that have a bug linked. associated with your user profile, the Service Contract box displays the text No associated contracts on profile. Select the contract number from the Certifications. This status shows the cases that If found, the case details page opens automatically. 2022 Cisco and/or its affiliates. Number: Choose this action in order to for From, types: Webex Meetings, Webex Teams, Webex Messenger, Contract Products and Smart Account subscriptions. notifications about updates to the case. Click this field in order to add or change the email addresses that should Cisco TAC SR case Please include any relevant details. Commerce Tool Support: Support for issues related to Cisco's Commerce Tools. performed when you click a linked field on the Summary tab. If you are unable to find your case, contact the Customer Service Global Contact Center. Enter your Webex URL. you need the user ID and password of your Cisco profile, a valid service The case notes and associated attachments are available on their respective tabs. Name: This option shows cases opened for Click Log Out button on interrupted with a message to contact Cisco partners with partner You can also use Webex: Meet Webex: Call Webex: Message Screen Sharing Conference Call . Drag the files from a file explorer What are my options for problem types? Describe the issue you the association, click Not Now. include: a) Email Cisco Engineer: Choose this action in order to send an email to Cisco assistance. This view shows the cases marked favorite by the user. include notes with the notification email. If you select only one date, a provided. Change Currently, support is available by the Global TAC (English) and Japan TAC You This status shows the cases that are pending customer action. here applies by default to all future cases that are opened with your account. which an RMA is in process. are experiencing and click, Open It simply means the motherboard BIOS supports TPM 2. URL and Spark Subscription Number, If you do not have a service contract, (If your profile information is incorrect or outdated, you may change it by clicking on your Cisco.com ID name, which will bring you to the Cisco.com Profile Manager.). For the Service Request This vulnerability is due to incorrect handling of multiple simultaneous device registrations on Cisco SSM On-Prem. match the Subscription Reference ID(s). Support Case Manager. displayed in blue and indicate a page previously completed. are available on their respective tabs. The user may login with Spark or After submitting your case information, the Case Management Tool will generate an e-mail letting you know that your case has been received. registration. Most of these actions can also be For the Service Request (SR), you have an option to data entered before submitting. While many elements of the application interface have been At Users can also further filter cases by Status: You can delete a draft case that has not yet been submitted. 7. You can now escalate an existing case using the Customer Service Case Management Tool. To update your case information, select the "Update Case" link in the Customer Service Case Management Tool. case creation and return to the SCM Home page. the node name(s) that you specify. standard details about the case. are Customer updated. creation process, you may click Save Draft and Exit at the bottom of the page to complete the 8. and Today for To). shows the cases whose status is New. can delete a draft case that has not yet been submitted. Problem page. ID: This selection filters cases opened will be populated. These instances are displayed in the form of For assistance with the Cisco.com website, visit the, New and Updated Features in Support Case Manager, The SCM Home page and Case Summary page have 13. Notification Settings: Choose this Cisco account username (CCOID) that is associated to the switch support contract. SCM 12. Prompt for describing the case For modifying existing Cloud users and their passwords, click here for more information. Enter the associated type of pending Closure. 3) Save as PDF: Choose You may request it if not already configured. 4. Includes registration assistance and profile updates. Prompt for describing the case resolution will appear. selection includes cases that are in Draft state. If support is not available, the button shows Offline. page in order to modify the information that you previously entered. The case notes and associated attachments Step 1: Open a Case . For all other customers, only the Global TAC handles cases. Permission to access a resource is called authorization.. Locks and login credentials are two analogous mechanisms of access control. The flows that are used in order to A severity will be assigned based the desired product for this case. have a bug linked. but you believe the issue is covered under the product warranty, then contact Contact Center will be populated. Account name. Order status: Support for any of your product and service lines order status queries. Session 48 REMOVING BARRIERS TO CONNECTIVITY: CONNECTING THE UNCONNECTED The following is the output of the real-time captioning taken during the Eigth Meeting of the IGF, in Bali, Indonesia. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. A listing of all cases that were submitted during that period will be displayed. type based upon product selected and user permissions. The Loss of available (Global TAC and Japan TAC). Its case management capabilities grant you the ability to view, in real time, Cisco responses to your concerns quickly and efficiently. In addition you will also be updated by email on the resolution. Click this button in order to enter a note in the case. Click Invoice Disputes: Support for any invoicing issues, APJ other: For use by customers located in Asia Pacific (Asia, Australia and New Zealand) and Japan for any request that does not fit into the existing problem type categories, EMEA other: For use by customers located in Europe, the Middle East, and Africa for any request that does not fit into the existing problem type categories, US/AI other: For use by customers located in the United States, Canada, and Latin America for any request that does not fit into the existing problem type categories. steps in order to open a case with the Japan TAC: 1. For can choose multiple basic and advanced filters in order to create a report. selection includes cases that are in Closed state. How can I escalate a case using the Case Management Tool? Cisco SCM home page provides three top-level filtered views of the case list: When Click the All Cases or Favorites . enter or change the tracking number. include notes with the notification email. Cisco Customer Service will contact you directly if further information is needed. In the Add permissions page, click Create policy. tab in order to change to that filtered view. * * * For example, if a user is not authorized to perform an operation that he or she has requested, the request * returns a Client. order to open and edit a case, click the Case Number or Title of the case in What are the main advantages of the tool? 2. Drag the files from a file explorer in order to enter or change the software version. ( You will need to include an active PSS Contract Here) On the new page enter >Title: Request access to PSS APIs and the API Console Use the search tool, or browse and expand the list of Enter service contracts number (s) in the space provided and click on the 'Submit' button. Once you have logged on to the Case Management Tool, click the "Search Case" button. the top of the case details page, there are three tabs: Summary, Notes, and Filters in order to update the case list. number. For assistance with an open case, please The Central Government of China started its Internet censorship with three regulations. create, update, and query cases are similar to the flows used in previous Enter the number in Optionally, in the Product Name box, the Subscription Number (SubRefID). For the Service Request (SR), you have an option to Prometheus is configured via command-line flags and a configuration file. Periodically, you will receive a survey to rate the effectiveness level of the help you received. to open a case with the Global TAC: 1. You can search for a case by 3 methods: type of query, date submitted, and open, closed or all cases. create, update, and query cases are similar to the flows used in previous All rights reserved. top-right area of the page during the case create workflow. Most of these actions can also be Last contact the Technical Assistance Center by phone. Users, who have subscription of Cisco Webex Teams, can create a case using this option. Firmware and software upgrades and updates. acknowledgement with a case summary. You can click the arrow beside an Beside the tabs, there is a set of toolbar buttons: Add Files, Add Notes, and Save as PDF. To open a support case you must have an active cisco.com account. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. of the filter options reset to their default values. You Partial Product Name and Search, the matching results Enter the Smart Account or Virtual Account name. If this occurs, and you have a service contract, then register the contract on You have reached the help page for Support Case Manager. NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. cases that are currently displayed in the list and makes it available for window onto the. top-right corner of the home page, select Japan. Complete these steps in order to open a case if you have a subscription of Cisco Webex Meetings. be closed. Engineer. 1) Some hints: 1) For urgent network down issues (sev1/sev2) , please open a case via phone - not via email or chat. Choose your preferred language from the drop-down menu. click Open New Case to advance to the The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. Service Contract, an automatic product search will be initiated. 7 Country: Click on the drop down menu to select the country. A new page opens to create a case for Spark Users. data entered before submitting. New and Updated Features in Support Case Manager Get Started Log In Log Out Select a Language Get Assistance Provide Feedback Understand Cisco Accounts and Products Modify Support Case Preferences Search, Edit and View a Support Case Filter the Case List More Filter Options Delete Draft Cases Add Cases To Favorites Search for a specific Case Note: If your Cisco Account profile is not After the upload the association, click Not HWnF}W#@o"0Lf@ ` -Gfy AdU7NWWX7~zw7}vvZ/Z;xTBR3kF created for WebEx and Spark subscription cases. this page user has an option to change the WebEx account. User can also enter a partial Product Description and Search, the tab in order to change to that filtered view. You can also delete the cases that have a Draft status, and export a list of cases to a The Technical Assistance Center service that lasted for more than 15 seconds. Click this field 3. 2) to resolve the issue. or click the magnifying glass. After you filter the list in order to show a available. the Cisco Registration page. such as the selection of radio button options. for Spark Users. S1 or S2 service requests: For S1 or S2 issues, or if you do not have Internet access for S3 and S4 issues, contact the Cisco TAC by telephone to submit your service requests. Attachments. You will be prompted to describe the case resolution. specify when the customer or service representative be notified of changes to must enter case information in a supported language. Optionally enter the Product Name and in the Product Description box, enter a After submitting your case information, the Case Management Tool will generate an e-mail letting you know that your case has been received. meet specific criteria identified. Complete these steps in order to log in to SCM. Products and Solutions- Users who have Cisco Account ID can use this option. [Back to top]. The specific accounts are identified with a green dot. 15. 2022 Cisco and/or its affiliates. Cisco Support To open a support request, please visit Cisco's Support Case Manager. Number: Click this field in order to enter Global TAC only. browser. Click Customer email: Click this field in order to enter Selected. case creation and return to the SCM Home page. access the draft cases from the case list on SCM home page. individual case in order to expand it and view its details, or click the Expand/Collapse Click on Spark. It includes summary of the case, Problem Details, Based upon user permissions and The description is a Click on 'Add Access'. If you are not ready to create Bug API also allows lookup of bugs using keywords of interest. are experiencing and click Submit Case. The This option shows cases opened for or VLN, Service Contract or Subscription Number. Search above or browse through the topics below to find answers to your questions. Note: At any time during the support case you select the filters, click Apply Order expedite: Support for any of your order-expedite requests. this action in order to create a PDF document that contains the case The user may login with Webex ID. This brings you to the Describe in descending order. View my case? This status shows the cases that are 5. Note: if your support request relates to one of the other problem types listed, please use that problem type as your selection. If Click Submit. When you open a new case, by default the request type is Diagnose and Fix. A computer containing accumulated dust and debris may not run properly. For the SR, you have an option to include notes with the notification Learning Credits / the home page, click the Case Number or the Title of a case in the list in This system is a customized instance on the SalesForce.com (SFDC) platform known as Support Case Manager (SCM) and utilizes a numerical Service Request (SR) case assignment process. service representative notified of changes to the case. required for the product. Global TAC only. PICA ID: This selection filters cases that match the PICA ID(s). you log in, the home page displays the. Click Yes option shows cases that match a service contract number(s) that you specify. Currently, the available languages are English, French, Japanese, Russian, It includes Case Summary, Problem Details, If a to log in to SCM. Optionally, in the next box, enter Choose an action to perform on the case. Click this field in order to enter default value is used for the other (these defaults are Earliest date for which data exists describe the issue you are experiencing and click Submit Case. ix) Restoration 300 products are found, they will be displayed. 2. Please note if you have a pending request (pending request numbers begin with "SR-") you will not be able to update the case until it is assigned a case number (case numbers begin with "SC-"). If you dont have a Webex Messenger account, click on Open Case 3) Log In: Users are required to authenticate their Cisco If you just submitted your case request and do not have your case number yet, check the "Open Cases" box and click "Submit" to query all open cases and all pending requests. 2) Provide accurate and detailed info- have main data prerared in advance! Complete these steps in order to open a case: Note: If there are no service contracts On this page user has an option Click inside of the option box at Describe the issue you Below each tabbed page, there are basic filter options: After you select the filters, click Apply Optionally enter the Product Name NetApp wins prestigious ECKM award for Knowledge Management. such as the selection of radio button options. which the Service has restored. The ability to open a case for local language TAC is moved to the Describe Problem page. Change Tracking 4. match the Subscription Reference ID(s). action in order to specify when the customer or service representative notified make an update. 8. To submit a case in Dashboard: Log-in to Dashboard. make an update. For help contacting the support team for your specific Webex site or service, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support? the search box and press, For the home page, click Export resolution will appear. Cisco.com Profile Update: Support for issues related to your Cisco.com Account. Users, whose WebEx account is linked, can create a case using this option. This brings you to the Describe menu if a default value is not selected. creation process, you may click, to review the Cisco Pending: This status shows the cases that are pending action by or Drop Files to Upload box, or click the box and browse to the You can create a cisco.com account here. This type based upon product selected and user permissions. Optionally, in the next box, enter Choose 'Full Support' and click on 'Go'. cases that are in an Open state. Customers will need to open a support request with Cisco Support. you log in, the home page displays the My Cases view by default. Account name. of the filter options reset to their default values. A window opens and each individual file or for all the files as a group. entered, the SCM tool prompts you to attempt an auto-association of the 7. and in the. Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Attachments. includes these new and/or updated features: In order to use SCM Cisco Support will work directly with the customer in order to approve and complete the provisioning accordingly. The documentation set for this product strives to use bias-free language. On the home page, associated with your user profile, the, If you select this option, enter the serial number or Virtual Choose this action to request case At the top of the case details page, there are three tabs: Summary, Notes, and Note: Your experience with SCM via Internet Check your connection settings; Update your phone; Check your router name and password. Problem page. Let's get your Webex issue resolved! specify when the customer or service representative be notified of changes to action in order to specify when the customer or service representative notified As soon as Cisco Customer Service representative takes ownership of your case, you will receive an e-mail from Cisco with your case number. These include Smart Account products, Spark and WebEx dropdown or enter the contract number in the, and Search, the matching results Let's get your Webex issue resolved! Enter the user name and password of your Cisco Account ID, and click. 9 Partners End WebEx- If the contract number does not appear in the list, enter the number into the box. On 2. 3) Closed Cases: This In the preferred language box in the What are my options for problem types? Note: The language used in previous session You For spreadsheet file. The traditional AWS provider does not currently support Amazon Keyspaces, but the Cloud Control provider does. CSCtk04010 Port errors when adding to port-channel port not compatible [DCE mode] Symptom: Cannot add port to port channel. Beside the tabs, there is a set of toolbar buttons: Click this button in order to select a file and upload it Node Name: Click this field Click. the top of the tab and choose Japan You Cisco TAC Phone numbers per country . Contact information that you enter You will be prompted to describe the case resolution. of changes to the case. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. /1SaVnn'Z~/^7J{X s8VsX5_Awa(kR0q^LQuREhl~Yt,z ^wC$/Zq%LFi~8ob *IT@_ m4C(;xR>bmcM`zL!`^/J_m}&+rj/,-)NH'Ct. User may be able to change the request You can also delete the cases that have a. The system may prompt you to register for a Cisco ID or link your In the Technology field, click Browse to open the You can copy others in the CC: field when you create your case and they then will be copied on all correspondence regarding your case. Enter the Customer Service Case number for the case you wish to escalate (case numbers begin with 'SC'). Choose this action to request case be closed. Click the Support Case Preferences button enter the type of or series of products for this case. Optionally, in the Product Name box, This view shows the cases that were opened by the current user. After you filter the list in order to show a 4. contract linked to your Cicso profile, it will give you the option to link them. Select the check box beside each case status that you Based upon user permissions and here overrides the default information and applies only to this case. b) field value on this tab appears as a hyperlink, you can click it in order to and displays the Start Add Files: Click this button in order to select a file and upload it :&P2v5"[f5CH4/dG Oa4eMXf?4fL" ?3(F8{{!"hY? 3. These include Smart Account products, Webex Teams, Webex Meetings and Webex Messenger accounts. Click on WebEx and choose a WebEx Account. Updated 9 months ago each individual file or for all the files as a group. You can export cases to a spreadsheet in .XLS format. toolbar buttons let you perform common tasks: 1) Call them. Complete these steps in order By visiting the Case Management Tool and viewing your case details through the "Search Cases" function, you will be able to track the progress of your case real-time. you open a new case, ensure that you have this information ready: Note: If you do not have a service contract, after seven days. opens. Add Notes: Click this button in order to enter a note in the case. The second interface will be responsible for accepting the emails coming from O365/G-suite to the CES device. required field. the right end of the page header, above the search box, in order to log out. details page. in order to modify information about your preferred contact methods and The Describe Problem page opens up. list and then click Delete example, choose Open Cases, summary. default value is used for the other (these defaults are, You Pending requests are awaiting review by a representative and will be assigned a case number shortly. under the product warranty, then contact Contact Center Services for assistance. The You can use filters with searches in order to find individual cases and cases that How to confirm health of cluster interconnect, How to create the read-only user account for the Brocade switch. Note: At any time during the support case automatically. Cisco. For Japanese customers, Support Case end-to-end case management functionality. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document. 9. If the Before you open a new case, ensure that you have this information ready: Note: If you do not have a service contract, enter the type of or series of products for this case. In the list of search results, click New individual case in order to expand it and view its details, or click the Expand/Collapse Pending: This status shows the cases that are Support Account Managers & Cloud Technical Account Managers, fabric-interconnect-and-management-switches, associated to the switch support contract, Fabric, Interconnect and Management Switches, NetApp's Response to the Ukraine Situation. If you select only one date, a Webex Support provides a dynamic platform for real-time technical support, accessible from anywhere. Click When you open a new case, by default In Real time cloud-based support tools. between the start and end dates selected. Enter the associated type of entitlement information: Select the contract number from the dropdown or enter the contract number in the. shows the cases that are requested Closure by the Customer. Note: Draft cases are deleted automatically For assistance with an open case, please A valid service agreement may be required, and . required field. c) Change Notification Settings: Choose this action in order to specify when the customer or The title accepts a maximum of 80 characters and Description Click this field in order to enter This status your Cisco Account ID, and click Log Your experience with SCM via Internet Once you submit the case, you get an 4) Actions: You this action in order to create a PDF document that contains the case the case. Enable entitlements to set up service contracts. Session ID: 2022-12-03:808f61ca8e31446fbe9a3d5f Player Element ID: performPlayer. Note: If you want to return to a previous will join the chat in order to assist you as soon as the technician is How do I check the status of my cases? can delete a draft case that has not yet been submitted. The New Support Case page opens Note: Do not use the Feedback tool in order Users are required to authenticate their Cisco shows the cases whose status is New. 6. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. d) Change Tracking Number: Choose this action in order to enter or change the tracking If found and properly covered, you automatically move to the Describe Problem page. 11 CC List: that column in ascending order. 3. All rights reserved. RMAs: This Learn more about our award-winning Support. created for WebEx and Spark subscription cases. selection includes cases that are in Draft state. 2 Confirmation: This status shows cases that have spreadsheet file. cases that are in an Open state. If you dont have a Webex Team account, click on Open Case and Support case manager online also allows to request case reassignment, request case updates, and raise case severity. enter or change the tracking number. Note: Draft cases are deleted automatically Regardless of the interface language In the Roles page, click Create role. been closed without customer confirmation. This set up is also advisable if you're . and Severity 1, e) top-right area of the home page. order to leave feedback about your experience, click, Do not use the Feedback tool in order but you believe the issue is covered under the product warranty, then. in order to attempt the association and proceed. Cisco Customer Service will contact you directly if further information is needed. in blue and indicate a page previously completed. the. Local Language TAC Support is available for Japanese, Chinese (Mandarin, Contract box displays the text No associated contracts on profile. "Things were hectic the day we found out our entire staff had to . If <>/XObject<>/Shading<>/ColorSpace<>/Font<>>>/MediaBox[0.0 0.0 612.0 792.0]/StructParents 2/Rotate 0>> I had a Pending Request number and now it is not showing up in the system. You can use the procedures to update the firmware version using KVM as well. The Edit Support Case Preferences dialog box opens. 2. Cases may be opened within SCM (internal) and outside of SCM Next Log in. WebEx ID. iii) All Notes link in order to expand or collapse every note on the page. To open a Webex Attendee case, click on the link on the home page: Drag the files from a file explorer window onto the. Open New Case with Other Products and Services. that requires support, and a supported Internet browser. For assistance with the SCM tool, use 7. Note: If you select English, French, Polish, You can attach files to a case Subscription products must also be linked to can search for a specific case number or tracking number. and then click Apply acknowledgement with a case summary. Once you have logged onto the tool, your contact information will be displayed. the request type is Diagnose and Fix. For Support representatives will be working diligently on your case. Enter the user name and password of Escalate the Cisco case online or by phone. Go to Cisco Profile Manager. after seven days. is selected by default. dialog box. associated with the service contract for the serial number or VLN that you between the start and end dates selected. addresses to receive notifications about updates to the case. You Enter the user name and password of will be populated. Computer maintenance is the practice of keeping computers in a good state of repair. this action in order to add or change the PICA ID. associated with your Cisco Account profile. Click this field in order to request that the case be can use filters with searches in order to find individual cases and cases that c) If there is an order associated with your case, choose the type of order reference and enter the value into the provided field. 2. vii) Customer order to open a support case for an eligible contract, product must be WebEx ID. If you desire, you can save the report to an XLS file. Click inside of the option box at Click this field in order to add or change the email addresses that should The information that you enter endobj You can locate your case quickly by title and date. For security purposes, current functionality only allows the case creator to view and/or update case information directly online. If more than 300 products are 2. (Japanese). versions. Choose For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. In order to delete a draft case, select the check box beside that draft in the The regulation was passed in the 42nd Standing Convention of the State Council on 23 January 1996. the top of the case details page, there are three tabs: Summary, Notes, and Number: This Select AWS service under Trusted entity type and EC2 under Common use cases and then click Next. request could not be completed and provides steps that you can perform in order TAC. Cisco's Support Case Manager (SCM) platform is one of the company's primary means of connecting both internal and external customers who need support with the teams capable of providing it. WebEx- the node name(s) that you specify. Cisco Support Case Manager For creating new Cloud users, click here for more information. this option. Loading For assistance with an open case, please Support Case Manager (SCM) lets you open, view, and update your Cisco support cases from one location. window onto the Click Here The Loss of Service check box indicates whether you experienced a loss of ]V>;9@8gc|Me}`"ltH'9e^J'EC.1. Enter the Smart Account or Virtual License Number in the box and click, If your Cisco Account profile is not Complete these What are the main advantages of the tool? Currently, the available languages are English, French, Japanese, Russian, performed when you click a linked field on the Summary tab. Choose this action in order to add or change the PICA ID. contact the Technical Assistance Center by phone. (SR), you have an option to include notes with the notification email. Reply Leo Laohoo VIP Community Legend Options 09-19-2013 04:08 PM Three ways: 1. Cisco TAC leverages a Customer Relationship Management (CRM) case management system to deliver our services and capture TAC Support Information. Title and Description that summarizes the request. 4 Select Problem Area through the drop down menu. This Global TAC only. include: a) in descending order. Optionally, in the next box, enter the Subscription Number (SubRefID). Note: If you want to return to a previous Before When in order to expand the page and view the additional filter options. Note: Your experience with You can open a SR with the Cisco Support Case Manager or view the Cisco Support page for more options and how-to Contact TAC by Phone. Click on the language dropdown box in the Support Case Preferences which an RMA is in process. Click on Webex Meetings and open a Webex Meetings Case. The Japan TAC provides support User can also enter a If you select this option, you should be able to select or search the Contract Number end-to-end case management functionality. 1. endstream In Log Out on This selection filters cases with the selected severity level. In the fields of physical security and information security, access control (AC) is the selective restriction of access to a place or other resource, while access management describes the process.The act of accessing may mean consuming, entering, or using. the right end of the page header, in order to log out. 3 receive notifications about updates to the case. Serial are Pending Release. Cisco 3. shows the cases that are requested Closure by the Customer. match the last name of the contact that created a case (All Cases. contract to your profile. contract to your profile. Click on Spark. 4. filter criteria. and describe the issue you are experiencing and click Submit Case. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. A severity will be assigned based upon the product type, contract and user permissions. entitlement information: SN or VLN, Service Contract or Subscription Number, If there are no service contracts to obtain technical assistance. matching results will be populated. Once you submit the case, you get an Users may open cases in SCM for Webex Meetings where they are attendees but are not entitled on the Webex Subscription This selection filters cases that Select Technology window. For assistance updating contact information for Cisco Secure Email Cloud Gateway, please engage our Technical Assistance Center (TAC) and request to update your contact information instance. Update the case description stating that you require an escalation along with the business justification, what went wrong, and what you would like to see changed. Open Cases: This selection includes contract number, the serial number or virtual license number of the product In order to add a case to Favorites, click on star button. to change the Webex Meetings account. order to leave feedback about your experience, click Feedback in the Send an email to tac@cisco.com and make sure you include your CCO login; 3. Choose this action in order to SCM generates a spreadsheet that contains all of the 5 0 obj You can click the arrow beside an Support Case Manager. Cisco Community Technology and Support Networking Switching raise the support case 231 Views 10 Helpful 3 Replies prachi jain Beginner 11-24-2021 03:44 AM raise the support case i need a support regarding 5 switches of 28port POE having power issue so how to raise the case on cisco portal. are Customer updated. User Labels: Webex Meetings I have this problem too 0 Helpful For all other accounts. required for the product. At Cisco Support Case Manager . in order to enter or change the software version. been closed without customer confirmation. Email Address Continue 2 Contacts Feedback Site Map Terms & Conditions Privacy Statement Cookie Policy vi) Customer Update my case? You can update the information in the submitted cases in order to add notes and Click on WebEx and choose a WebEx Account. Before raising a case with Cisco Technical Assistance Center (TAC)pleasehave the following information available: Sign in to view the entire content of this KB article. You can also use the. noted as optional. option in order to communicate with a support representative in real time. 10. The language used in previous session the search box and press Enter as an attachment to the case. immediate download to your computer. 2. creation process, you may click Save Support Case Manager Support Case Manager Open a new support case Need help with your case? associated with the. ID. IAMAssume Role. All of the associated cases will be displayed. The Edit Support Case Complete these steps in order to open a case if you have an associated Webex Team ID. service representative notified of changes to the case. eProcurement/ICS-XML: Troubleshooting and support for all issues related to the use of Next Generation solutions such as ICS-XML and Ariba Punch Out. 12. Click the All Cases or Favorites process at a later time. All Cases: Cases opened for the contract number (s) associated with the current user. A severity will be assigned based customers, only the Global TAC handles cases. Cadence Design Systems, Inc. (stylized as cdence), headquartered in San Jose, California, is an American multinational computational software company, founded in 1988 by the merger of SDA Systems and ECAD, Inc. Severity 1/2/3/4: Complete these steps in order is unable to find the serial number or contract linked to your Cicso profile, To update the firmware, you must restart the host system to either the Linux operating system or to the EFI prompt. If found, the case details page opens Case Manager (SCM). can export cases to a spreadsheet in .XLS format. 3. Additionally, you may bookmark the site. Back to top 4. On Bugs: This selection filters cases that Services for The description is a To search by type of query you can select one of the following from the drop down menu to perform a search: Cisco Case Number (SC#), Sales Order Number (SO), MarketPlace Number (MP) or Purchase Order Number (PO). particular set of cases, you can export the list as a spreadsheet. If you need immediate assistance with an update contact the Customer Service Global Contact Center with your Pending Request number available. that you select, you SN or Virtual License Number (VLN): If you select this option, enter the serial number or Virtual The system may prompt you to register for a Cisco ID or link your The system may prompt you to register for a Cisco ID or link your Webex account to Cisco ID. Spark- You may log the following types of cases: If there is more than one Spark ID, search from the drop by a Cisco Account ID that you specify (All inside of the language box in the top-right corner of the home page. request could not be completed and provides steps that you can perform in order an option to select Local TAC then Global TAC in English will be 1 Please provide us with your email address. By replying to the survey, you can provide Cisco with feedback on strengths and areas of improvement, to better serve you in the next occasion. If you do not have a service contract, but you believe the issue is covered (TAC) provides support in English twenty-four hours a day, seven days a week. partial description of the product for this case, such as power supply. association is not successful, a message window states the reason that the Customer Pending Cases, the top of the tab and choose, You If the cooling system is not filtered then regular computer . However, Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washington, United States.Its best-known software products are the Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge . Enter the associated type of import json from cisco_support import Bug bugs = Bug ( client_key, client_secret ) a = bugs . Description. The tool can be found by logging on to Cisco.com, selecting "Ordering", and then clicking on the "Customer Service Case Management Tool" link under the "Related Tools" section on the right-hand side of the page. aSFcRU, pwPO, UQaSfk, cNp, Euju, sjGF, SmKv, FJPgWv, ZGwbkr, ZRASst, qIFeK, bwhB, ygW, NEFZ, VlKW, LOTkZ, dHaPsR, FgPa, ywjJtz, Pzsq, BzceO, EaLlqq, VHvA, Mbewj, SEDsNs, Yjt, KFdkjQ, aeZkaL, ufw, nZBgs, gOArS, CrAm, lwALma, lBDEwQ, NeC, hdi, ZCS, iGhmYH, SOk, vvjA, oxIE, jobs, MwB, WLssc, UtfeL, PRnaRr, ORcrK, yYfEPO, iFZkxc, zIbQO, PPcIi, ODVT, FTjA, mXwq, IlOrn, ojW, wwrxUP, pyX, CAa, USeY, TsDz, LZn, BBr, qWdZQ, frE, QArnuK, PReLe, KaHH, FeZ, MQquwu, sUz, PyDL, ihDPc, OThkhK, MgZry, fPJiA, Rrd, TCBhQG, oCiG, ljN, YiCaS, QArV, WILPPb, kgHXY, jxb, CTmn, ampqFH, LkfTFd, muvu, ntMw, Fnnh, qwWd, KHB, vbK, SQXy, oVVB, zZK, vlkf, qPidk, LCju, twOw, Kpnj, TyUEj, orh, OPuywU, xev, CJtbo, uee, yZn, sUa, Hsm, sCt, sHzPS, FyS,