The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System . Can you share with us the error you're currently getting upon installation? I have followed the steps here in the community but still give me the same error. One way you can check this is by connecting the device to a mobile hotspot to see if an unrestricted network allows the installation to complete.- Domains and Ports to allow. When attempting to install Sophos on a macOS Monterrey 12.6 I receive the "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. The following versions of Sophos software are tested and confirmed working with MacOS 12 Monterey: Sophos Central: 10.2.2 and later. Do you know which step the installer is failing on? Just to add that I now have multiple Macs on different networks having the same issue. (43). Updated. 2020-08-20 15:47:47.245 Sophos Installer[3359:50652] Installation failed with: Failed to get deployment token. End of Support for older Mac versions. I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS) I have followed the steps here in the community but Is there any update on this issue? 4 - Rebooting the Mac. This is the 1st time I have seen this error on a Macbook, we normally have no issues, Error: "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further asistance", I have tried the install on a couple of networks and had same error. It shows only Preparing download phase. Please see the attached file of the Sophos Diagnostics zip file. On May 16, 2022, Apple released macOS 12.4. Sophos Home removal failed on macOS Monterey; macOS 11 Big Sur, 12 Monterey and Ventura- Troubleshooting issues; macOS Installation - An Incompatible product is installed; . Error: "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further asistance" I have tried the install on a couple of networks and had same error 1997 - 2022 Sophos Ltd. All rights reserved. Sophos Central Early Access Program (EAP) 10.3.0 and later. Note: On MacOS 12.1 or higher, if the above steps fail, perform the following: Open Terminal and run the command sudo /usr/bin/dscl . I'm having the same exact problem. Please see the below image: 1997 - 2022 Sophos Ltd. All rights reserved. This includes some new security restrictions on user folders which prevent our installer for macOS to run correctly. Sophos macOS installer failure on MacOS 12.4, I'd suggest ensuring that the domains and ports necessary are white-listed on the network. I've followedhttps://support.sophos.com/support/s/article/KB-000044045?language=en_US&name=KB-000044045and that doesnt work. Installation failed on Sophos Home Mac Sophos Home Support. Re-perform the Terminal uninstall command for your product. Please see the below image for your reference: Hope you could help us with this one as we are deploying the units to our team members. I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS) I have followed the steps here in the community but Try the steps mentioned in the following article if you haven't already.- Sophos macOS installer failure on MacOS 12.4. Thank you for reaching the community forum. Open up the folder LBL Managed Sophos 9.9.7 for macOS folder you just pasted 9 Run Sophos Installer and follow the on-screen instructions to continue with the installation Applies to: Sophos Home for macOS Monterey prior to Sophos Home 10.3.1a1 (click on the link for details) What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. . If you do not receive a prompt saying "Terminal would like to..", continue with these steps. I am not able to see very many log entries generated in the log bundle provided. After a few minutes, the Sophos installation failed. Typically, applications can be removed using 'Add/Remove Programs'. Hi, Sophos support came back to me and suggested this which worked for me: Sophos Home requires 4 steps in order to run on macOS 11 and newer. Same issue after factory resetting the macbook. There is an additional step to the installation (see below) to copy the files out of these protected folders first before running the installer. Overview. -delete /Users/_Sophos. The only error we have is Installtion Failed. I have a new Macbook withmonterey that we cannot install the Sophos Endpoint client. If any of those steps are not completed, or do not trigger . I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS). Basically the script will download the zip installation package shown in your Sophos Central admin console, unzip it, and then install it. Connect with Sophos Support, get alerted, and be informed. Sign up to the Sophos Support Notification Service to get the latest product release information and critical issues. 1 - Enabling System Extensions. Program Manager, Support Readiness| CISSP|Sophos Technical SupportSupport Videos|Product Documentation|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'Verify Answer'link. At the time of installation, many applications have their own uninstall file that is placed in the same directory or program group. After a few minutes, the Sophos installation failed. You may also want to try downloading the latest installer package to see if this makes a difference. After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users//) then run the. Also, I have tried this article but it's not working. I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. Hi Qoosh , November 30, 2022 06:56; Updated; Applies to: Sophos Home for macOS . https://support.sophos.com/support/s/article/KB-000044045?language=en_US&name=KB-000044045. 2 - Allowing Notifications *. , Sophos Endpoint Installation Failed on MacOS Monterey and Ventura, Global Community and Digital Customer Support. Starting Sophos Bootstrap Installer. Should this option not be available, double-click the uninstall file applicable to the specific application. TROUBLESHOOTING Post-installation (or upgrade) issues on Big Sur, Monterey or Ventura. Installation failed - Insecure ownership or permissions detected: macOS system folders are not set up to their default security values, and/or they are assigned to an incorrect system group: Refer to: The installation cannot proceed OR The removal failed message appears when installing/uninstalling Sophos . Hi, I'm having the same issue as well, exactly the same process, downloading and then fails. If you continue to experience issues, I'd suggest opening a support case with our team. Also, I have tried this article but it's not working. what errors appear in the logs for the installation? On Premise (SEC): 9.11 and later. 3 - Granting Full Disk Access to components. Does the error shown in your screenshot come up immediately when you launch the install app, or does this go through the downloading phase first then fail? 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